Terms of Service

By booking a session, you acknowledge and agree to the following terms:

1. Nature of Services

All sessions and readings offered by Katie Surbeck are intended for personal insight, reflection, and empowerment. They are not a substitute for medical, legal, financial, psychological, or professional advice. You are solely responsible for your own choices and actions following any session.

2. Refund Policy

All readings and digital services are non-refundable. Due to the personal and digital nature of these offerings, once a session has been purchased, it cannot be canceled, refunded, or transferred.

3. Scheduling & Delivery

The date and time selected during booking are for scheduling purposes only. Due to high volume and the intuitive nature of the work, readings may be delivered later than the date shown. This is not grounds for a refund or dispute.

4. Results Disclaimer

Outcomes are not guaranteed. Each reading reflects current energies and possibilities. Results depend on your personal choices, actions, and willingness to integrate the insights shared.

5. Energy Exchange & Respect

All sessions are offered in a space of mutual respect. Katie reserves the right to refuse or discontinue service to anyone engaging in disrespectful, inappropriate, or harmful behavior.

6. Confidentiality

All personal information and details shared during your session are kept confidential and will not be shared without your consent, except as required by law.

7. Chargebacks & Payment Disputes

By booking, you agree not to initiate chargebacks or payment disputes for completed services. If you have concerns about your reading, please contact Katie directly to resolve the matter.

8. Age Requirement

Clients must be 18 years of age or older (or have parental/guardian consent to book).

9. Intellectual Property

All session content, written material, emails, and communications are the intellectual property of Katie Surbeck and may not be shared, reproduced, or distributed without permission.

10. Agreement

By completing your purchase, you confirm that you have read, understood, and agree to these terms.


Privacy Policy

Last updated: Nov. 2025

Thank you for visiting katiesurbeck.com!
Your privacy is important to me, and this Privacy Policy explains how I collect, use, and protect your personal information when you book a session, subscribe to my newsletter, or interact with my website.

1. Information I Collect

When you use this website or book a session, I may collect the following information:

  • Personal details such as your name, email address, and phone number

  • Payment information, which is securely processed through trusted third parties (Squarespace, Acuity Scheduling, and Stripe)

  • Session details such as your booking date and preferences

  • Technical data such as cookies, IP addresses, and browsing behavior (for website analytics)

2. How Your Information Is Used

Your information is used to:

  • Process and confirm bookings

  • Send appointment reminders or related updates

  • Deliver services you’ve purchased

  • Respond to questions or customer support requests

  • Send newsletters, updates, or special offers (only if you’ve opted in)

I do not sell your information to anyone.

3. Data Sharing and Third Parties

Your information may be shared with trusted platforms that help me operate this business, including:

  • Squarespace (website hosting)

  • Acuity Scheduling (bookings)

  • Stripe or PayPal (payment processing)

  • Flodesk or Substack (email newsletters)

These companies only collect, use, and disclose your information as necessary to perform their services.

4. Data Security

Your privacy matters to me. I take reasonable precautions and follow best practices to protect your personal information from loss, misuse, or unauthorized access.

5. Cookies and Analytics

This site may use cookies and analytics tools to improve your browsing experience. You can adjust your browser settings to disable cookies if you prefer.

6. Your Rights

You have the right to:

  • Access, update, or delete your personal information

  • Unsubscribe from email communications at any time

  • Request information about how your data is used

To make any of these requests, please contact me at katie@katiesurbeck.com.

7. Updates to This Policy

This Privacy Policy may be updated from time to time. The most recent version will always be posted on this page with the “last updated” date.

8. Contact

If you have any questions about this Privacy Policy or how your data is handled, please email katie@katiesurbeck.com